New hires wait
Accounts, groups, shared drives, apps and a laptop all get set up by hand. Day one starts with “I can't log in to…”
Every setup is slightly different, because it lives in someone's memory instead of a checklist.
01 · The problem
The accidental IT admin.
In most small offices, IT isn't anyone's job. It's a pile of tasks that lands on whoever is “good with computers”: the office manager, an operations lead, or one of the founders. They do it between their real work, from memory, with no time to do it properly.
Who it's for
Too small for an IT hire. Too big to wing it.
Sagbas is built for offices of 10 to 100 people that run on Microsoft 365 or Google Workspace and don't have a full-time IT person.
Design studios
Agencies
Law firms
Accounting
Clinics
Architecture
Startups
Nonprofits
What goes wrong
Six tickets that never close.
None of these is a disaster on its own. Together, they quietly cost time, money and security every week.
Leavers keep access
When someone leaves, their email gets closed. Their Dropbox, Figma, CRM and shared-password access often doesn't.
Months later, former staff can still open client files.
Seats pile up
Subscriptions are bought on different cards by different people. Nobody has one list of who uses what.
Idle seats renew every month, and renewals arrive as surprises.
Small fires all day
Password resets, MFA on a new phone, a printer that vanished, Wi-Fi that “feels slow.”
Each takes ten minutes. Together they eat the day of the person who is usually the busiest in the office.
Gaps nobody sees
Some accounts have no MFA. Files are shared with “anyone with the link.” Ex-interns are still admins.
Nobody is checking, because nobody owns it.
It's all in one head
Which router, which admin password, which vendor, which renewal date. When the accidental admin is on holiday, so is IT.
When they leave the company, that knowledge walks out with them.
Today's options
Every option today is a compromise.
Small offices usually pick one of these. Each solves part of the problem.
| Option | What works | What doesn't |
|---|---|---|
| Do it yourself | No extra cost on paper. | Costs the time of a key person. Inconsistent, undocumented, and easy to forget. |
| Hourly IT contractor | Real expertise for bigger projects. | Billed by the hour and the ticket. Slow for small daily requests. Not there when someone starts on Monday. |
| Full-time IT hire | Someone who owns it. | A full salary for work that isn't a full-time job at this size. Hard to hire for. |
| Sagbas | Always on, in the chat tools you already use. Consistent, documented, and every action approved and logged. | Not for hands-on hardware repair. For that, Sagbas tells you exactly what to ask a local technician. |
Sound like your office?
We're looking for teams of 10–100 people without a full-time IT person. Pilots get hands-on setup and a direct line to the founder.
Apply for the pilot →or write to [email protected]